Frequently Asked Questions

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Click "Forgot Password" on the login page, then enter your registered email. The system will send a password reset link to your email.

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Some children know plenty of words and do well on exercises, but aren't yet used to using English to communicate in real life. Kathy recommends starting with simple sentences from your daily routine and activities your child enjoys, without pressuring them to answer correctly every time. If you'd like a structured approach, take a look at The Next-Gen English Mastery: 90-Day Blueprint.

The two courses have different focuses. The 90-Day Blueprint focuses on the big picture: building an English-speaking environment and routine at home, step by step. Play-Based & Task-Based Learning focuses on using activities, play, and tasks to create chances for your child to practise English. If you want an overall learning plan, we recommend starting with the 90-day course. If you're looking for activities to do with your child, Play-Based & Task-Based Learning may be the better fit.

Many English activities can start with things you already have at home, such as toys, paper, colours, storybooks, or everyday items.

Audio stories let children hear English words and sentences inside meaningful stories. Kathy suggests a simple approach: Listen to the story → pick a key sentence → invite your child to say it → use it in real life For example, when your child hears “Where are my shoes?” in a story, you can use that same sentence when they're looking for their shoes. Listening is a great starting point, and talking together with parents gives children more chances to practise using the language.

Yes, you can start. You don't need to be fluent in English to create chances for your child to learn. Start with short sentences such as: “Good morning!” “Are you hungry?” “Let's play together!” Then add new words and sentences as your confidence grows. Speak Up Language focuses on practising English through routines and activities you can really do at home.

Kathy recommends starting with about 10–15 minutes a day. You don't need long sessions — pick a convenient time, such as after school, during play, or before bed. What matters most is consistency and adapting activities to your child's readiness.

Start with activities your child enjoys, without forcing them to answer in English every time. If you ask “What would you like?” and your child answers “เอาสีแดง” (the red one) in Thai, you can reply “Oh, you want the red one!” so they hear the sentence used for real. Start with listening, pointing, or saying short words, then build up interaction as they're ready. Don't force or pressure your child to speak English. Answer the question yourself first, briefly. When your child hears it often and feels ready, they'll start speaking on their own.

The 90-Day Blueprint is designed to give families a way to create consistent English practice over 90 days. However, every child develops differently, depending on their language background, how consistently they practise, and their chances to use the language. So it isn't realistic to expect every child to become fluent in the same amount of time. Kathy recommends noticing small steps of progress — understanding more instructions, daring to answer questions, or starting to use familiar sentences on their own. When your child enjoys learning English and has fun with it, they'll open up and see English as part of everyday life.

No. Speak Up Language courses adapt ideas from language learning in international education so that parents can use them at home. Whether your child attends a Thai school, a bilingual school, or an international school, you can choose activities that suit their level and interests.

Speak Up Language online courses are designed so parents can learn conveniently on a phone, tablet, or computer. There is one exception: StorySpeak English Through Audio Stories, a set of 38 audio storybooks, works on tablets and computers only and doesn't yet support phones.

Every course comes with Lifetime Access. Pay once and you can come back to learn and review the lessons any time, with no monthly membership fee. If you're not sure whether your devices at home suit the course you're interested in, feel free to ask our team before signing up.

Yes. For parents who want guidance and to learn live with an instructor, we offer the package 90-Day International-School Masterclass: Teach Your Child to Speak English + Live Coaching It's an online programme on Zoom with 12 weeks of Live Coaching. Add us on LINE to ask our team about class schedules and package details directly. For our other courses They're designed for parents to learn online on their own schedule, with no need to wait for a live class. If you have questions while using the lessons with your child, you can message our team on LINE as well.

We want you to feel confident choosing to learn with Speak Up Language. If you're not satisfied after buying a course, we're happy to give a 100% full refund within 30 days of purchase, except for courses where a certificate has already been issued. Contact our team on LINE to request a refund and we'll guide you through the steps. Learn with confidence — every family's experience matters to us.

We support multiple payment channels: credit/debit cards (Visa, Mastercard), PromptPay QR Code, and bank transfer.

For credit card and PromptPay, you can access immediately after successful payment. Bank transfers require verification within 1-24 hours.

Yes. A receipt is sent to your email automatically once payment succeeds.

During checkout, enter the coupon code in the "Discount Code" field. The system will automatically calculate the discount.

Credit card payments on the website are currently charged in full. If you'd like to split the cost into monthly payments, you can ask your card-issuing bank whether they offer to convert purchases into an instalment plan. Approval, number of instalments, interest, and fees depend on each bank's terms. If you have any questions about payment, feel free to ask our team on LINE.

Check your internet speed, try reducing video quality, refresh the page, or try a different browser like Chrome or Firefox.

Yes, you can adjust speed from 0.5x to 2x by clicking the gear icon on the video player.

Try: 1) Refresh the page 2) Clear browser cache 3) Disable VPN (if any) 4) Use a different browser. If the issue persists, contact our support team.

Yes, our website supports mobile and tablet devices on all systems, both iOS and Android. The exception is StorySpeak English Through Audio Stories (audio storybooks), which works on tablets and computers only and does not yet support phones.

Yes, for browsers that support it, right-click on the video and select "Picture in Picture" to watch while doing other tasks.

You will receive your certificate immediately after completing 100% of the course (for courses that include certificates).

Our certificates can demonstrate the knowledge and skills you've learned. You can share them on LinkedIn or attach them to your resume.

Yes, you can download the certificate in PDF format from the "My Certificates" page on your dashboard.

Yes, every certificate has a unique verification number that can be verified through our website.

Certificates are only issued when you complete 100% of the course. Please complete all lessons.

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Yes, we use PCI-DSS certified Payment Gateway services. No card information is stored in our system.

Please change your password immediately and contact our support team. We will investigate and take protective action.

Email verification allows us to contact you, send receipts, and reset passwords when needed. It protects your account.